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Last Updated July 15, 2008

• 8 out of 10 business calls are placed on hold.

• 60% of callers hang up when placed on silent hold.

• Many callers who hang up call the competition.

• Less than a third will call back.

• Messages on Hold reduce hang-ups by 50%

• Callers placed on hold with music stay on the line for up to two minutes.

• Callers placed on hold with messages and music will stay on the line for over four minutes

• A telephone guest is 85% more inclined to purchase then an in store guest.

• 20% of callers who hear messages on hold purchase additional items or services, that's 1 in 5.